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Terms of Use and Ordering Policies These policies allow us to offer you the lowest prices anywhere! General Disclaimer The use of this site is governed by the policies, terms and conditions set forth below.  Please read them carefully. Your use of this site signifies your acceptance to the terms and conditions set forth below.  Your order placed on this site signifies your acceptance to the terms and conditions set forth below.  Your mail order and or phone order signifies your acceptance to the terms and conditions set forth below. Payment Methods Domestic Major Credit and Debit Cards: Visa MasterCard American Express Discover When placing an order online or over the phone, you will need: 1. the address the card's statement is sent to (billing address). 2. a 3-4 digit code found only on the card (CVV2 code). Credit Card orders can be placed online over our 128 bit Secure Socket Layer encrypted connection or over the phone. Google Checkout To place an order using Google Checkout, select Google Checkout on the basket page once your cart is completely full. This will then take you to Google's secure checkout process. Unlike PayPal, account setup is not necessary and you do not need to be brought back to our site once the checkout process is complete. You will receive a Google Checkout confirmation email and periodic order updates from Google once your order is shipped. If you have any additional questions, please contact us. Money Orders To place an order using a money order, follow the checkout process as normal and select "Money Order" as your payment method. Obtain a money order for the total amount, including shipping charges and sales tax. Mail the money order and a copy of the invoice (emailed to you) to: DAMuscle.com 455 Whitney St. Northborough MA 01532 Do not send cash or personal check. Money orders must be drawn in US funds. Money Orders should be made payable to DAMuscle.com. Products will not be sent until the money order is received. For fastest delivery, we recommend using a credit/debit card or Google Checkout. Sales Tax For any orders shipped within Massachusetts, all non-food items will be subject to a 6.25% sales tax in accordance with state law. Domestic Shipping Policies Standard Shipping Option DAMuscle.com ships orders within the 48 contiguous states via UPS, USPS, or UPS Mail Innovations.  Depending on product availability, orders shipped with this method usually arrive within 2-5 business days.  Packages sent UPS will not deliver on Saturday. Accurate shipping address and phone number is required. Signature may be required for delivery. The shipping charges are as follows:     Flat Rate $5.95 up to 10 pounds and $0.50 each additional pound. Hawaii, Alaska and PO Boxes DAMuscle.com ships all orders to Hawaii or Alaska via USPS Priority Mail.  Depending on product availability and location, most orders will be received with in 1-7 business days.     Flat Rate $7.95 up to 8 pounds and $1.00 each additional pound. Military Addresses (APO/FPO) DAMuscle.com ships all orders sent to APO and FPO boxes via USPS Priority Mail.  Depending on product availability and location, orders should arrive at your Military Address within 3-5 business days.  Delivery time from the military address to you can vary.  Very Important: Your package is ONLY insured to your military address. DAMuscle.com is not liable for packages lost by Military Mail.  In the unlikely event a package is lost and an insurance claim needs to be filed, it cannot be filed until 75 days after the shipping date, per USPS regulations. In the event of an insurance claim, no refunds or reshipments will be made until the insurance claim is settled. Claims can take up to 5 weeks to process per USPS regulations.     Flat Rate $9.95 up to 10 pounds and $0.50 each additional pound. UPS Shipping Options UPS does not deliver on Saturday. Orders received before 1:00 PM EST Monday through Friday typically ship that very same day. When you order later in the day, your shipment is prepared and packaged the very next business day. UPS Ground, 2nd Day Air and Next Day Air are available as shipping options within the 48 contiguous United States. You will be charged based on the weight of your order as calculated using the UPS shipping rate table. This shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation and a tracking number so you can track your order. UPS Next Day Air: Next day air package must be shipped to the credit card billing address. If separate addresses are entered using this shipping method the package will be held until contact with the purchaser has been established, and any the necessary changes have been made. International Shipping Policies International Shipping This is our standard, most economical shipping method. Delivery is 5-12 business days. There is NO tracking available, but the service is very reliable and your package will be delivered by the local mail service. This is a popular option for smaller, lighter orders. Fed-Ex International Economy This is Fedex's economy shipping and your order should arrive in 3-8 business days. You will receive your door-to-door package tracking number via email, and have full, online access to transit status. Fed-Ex International Priority This expedited ship method is by far our most popular ship method. Your order should arrive quickly in 2-5 business days. You will receive your door-to-door package tracking number via email, and have full, online access to transit status. International shipping charges will be based upon the package weight and the country of destination. Do not order items that are illegal to import into your country. Laws are different in every country. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. If the package is seized by Customs for any reason and we do not receive the package back, we cannot issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges. If you have chosen International Shipping as your shipping method and your package is undelivered, please understand that we are only able to refund or reship in circumstances where the package was returned to us in. We apologize for any inconvenience this may cause, but we have no control over the customs' policies in various countries. If, for any reason, the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for shipping charges. A 15% restocking fee will be applied to orders returned by customs as "unclaimed." Prepayment is required. Payment must be by credit card, U.S. or International Money Order, or personal check drawn on a U.S. bank. Customer is responsible for any duties and/or taxes that may apply. We do not collect any duties and/or taxes from you and do not know how much they will cost you. Check with your own country. We report the exact amount of the sale on the Customs form. The description of the package contents on the Customs form will read "Dietary supplements - for personal use only." We reserve the right to decline an order for any reason. If your package is seized, that country may destroy the shipment, send it back to us, or collect and remove any banned items and move the rest forward. This is why it is important for you to know your country's own rules and regulations prior to placing your order. Please understand that International Shipping may take up to a month to deliver to your country due to custom delays. Notice: If you do not find your country on our list of countries, the reason is that we do not ship to your country at the present time. We cannot make exceptions. There are certain items that are offered for sale on our web site that we do NOT ship to international locations (outside of the United States). If you order one of these items we might either cancel this item on your order or contact you to arrange for a substitution of a similar product that we do ship to international locations. Billing Address and CVV2 Code Verification To maximize fraud prevention, we require both credit/debit card billing address and CVV2 code verification before any order will be shipped. When placing an order online or over the phone, you will need: 1. the address the card's statement is sent to. 2. a 3-4 digit code found only on the card. This procedure is very simple.  If you are placing your order over the phone, we will handle the rest. If you are placing your order online, please read on. Step one of the check out process will require both the shipping address and the cards billing address.  If these two address are the same, simply fill in only the shipping address and continue. Step three of the checkout process will require the card holders name, card number, expiration date and CVV2 code. If you are using a Visa, MasterCard or Discover card, the CVV2 code is the last 3 digits found on the signature strip on the back of the card. If you are using an American Express, the CVV2 code is the 4 digit code (not embossed) found on the front of the card. Very Important: Whether or not your billing address verifies, your card will still be charged. If your billing address does not verify, you will receive an email notification. Simply reply to the email, with the correct credit/debit card billing information, and we verify the information manually for approval. Steroids and Other Illegal Nutrients DAMuscle.com does not sell illegal anabolic steroids or prescription medications.  Please do not contact us with intentions to buy illegal steroids or questions regarding them. Thank you for your cooperation. Purity Guaranteed All of our products are guaranteed, by the manufacturer, to be of the highest quality, purity and potency. If you feel that the product that you received does not hold to these standards, please contact us or the manufacturer. Product Availability We pride ourselves on having the largest inventory in the industry. Although every attempt is made to keep a perfect inventory, occasionally items run out of stock. If a product is scheduled to be out-of-stock longer than 10 business days, it will be labeled "out of stock" and will be unavailable for purchase. In the unlikely event a product that you order is out of stock, you will receive a status notification via email. In most cases, only whole orders are shipped. The customer can request a split ship where an additional shipping charge may be required. Please feel free to contact us to make changes to your order for faster deployment. Return and Exchange Policy All problems with your order must be reported before the end of the next business day. To obtain a Return Merchandise Authorization (RMA) number, simply contact us. No unauthorized returns. Returns and exchanges will only be accepted on unopened and unused merchandise. No returns or exchanges on items that are discontinued or are in closeout status. Returns must be approved within 14 days of receipt. Exchanges must be approved within 30 days of receipt. Products not exchanged are subject to a 15% restocking fee. Packages that are returned without the RMA number clearly posted on the exterior of the package will be refused. Shipping charges are not refundable in any case. Additional shipping charge may apply for exchanges. If your merchandise is refused at the time of delivery, your order will be treated as a return upon its arrival at our warehouse. Items labeled as expired (sell by) or closeout are not eligible for return or exchange.  Protein/Nutrition Bar & Probiotics Policies: During the warm Summer months, some melting and changes in consistency of protein bars is to be expected during shipment. Bars are always kept at appropriate storage temperatures in our state-of-the-art warehouse facilities. Any changes in consistency occur as the result of delivery vehicles which we have no control over. In ordering bars during the warm months the customer assumes full responsibility for any changes in consistency. We recommend placing the bars in the refrigerator for several hours and then storing in a cool, dry place.  Our Probiotics arrive in cold packs from the manufacturers and are refrigerated in our warehouses upon receipt. Probiotics are stable at room temperature for short periods of time. However during warm months (May through October) we recommend you purchase Thermal Packing with your order to ensure the product is not exposed to high temperatures during shipping. We strongly advise that you place your orders so that they do not remain in the shipping system over a weekend and you choose a transit time of no longer than 2 days... Place your order on Saturday through Wednesday and choose Next Day or 2 Day service. Orders placed on Saturday or Sunday will be shipped on Monday. We do not accept returns of probiotics. We recommend you refrigerate probiotics upon receipt. Cancellation of Order Orders canceled of an in stock item, before the item is shipped, will be subject to a 6% administrative charge. Orders cannot be canceled after they are shipped. If you refuse to provide required information to ship your package, your order will be canceled. Ignoring specific state regulations will result in cancellation of the order. Shipping Address Error Charge Please make sure that the shipping address you supply is absolutely correct, beyond the best of your knowledge.  Our UPS account is automatically charged $5.00 for every address correction they make.  In the event that your address is corrected by UPS (to complete the delivery), the credit/debit card supplied to purchase the products will be charged $5.00. Chargeback Policy All references to a "chargeback" refer to a reversal of a credit/debit card charge placed on www.DAMuscle.com. There is no reason for a chargeback to ever be filed. If a credit is due, simply contact us and we will gladly issue it. Unnecessary chargebacks are theft and can be prosecuted. If you feel that your credit/debit card was used fraudulently on www.DAMuscle.com, please contact us for immediate resolution. You agree that you will not chargeback any amounts charged to your credit/debit card on THIS SITE. If you chargeback a credit/debit card charge for a payment initiated by you, you agree that THIS SITE may recover the amount of the chargeback in addition to $25 by any means deemed necessary, including but not limited to recharging your credit/debit card or having the amount recovered by a collection agency. Product Disclaimer No claims found on this web site, or in print, have been evaluated by the Food and Drug Administration or DAMuscle.com. None of the products listed on this web site are intended to diagnose, treat, cure, or prevent any disease. No claims or opinions on this website are intended to be, nor should be construed to be, medical advice. Please consult with a healthcare professional before starting any diet or exercise program. Descriptions and images are the property of the respective manufacturer. Manufacturer guarantees need to be handled directly with the manufacturer. DAMuscle.com assumes no responsibility for any claim or guarantee posted as a manufacturer product description. References to "Caps", "Tabs", "Capsules", Tablets" and "Caplets" does not indicate pill type. Manufactures may change pill type and formula without notice. Actual product received may differ from images posted. Copyright and Trademark Noticed Unless otherwise specified, all materials appearing on this site, including text, site design, logos, graphics, icons, images, allocation and arrangement thereof, are the sole property of DAMuscle.com and its affiliates, Copyright © 2002-2010, ALL RIGHTS RESERVED. All software used on the site is the sole property of DAMuscle.com and its affiliates or the software manufacturer. You may use the content of this site only for the purpose of shopping on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without written consent of DAMuscle.com and its affiliates. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate Federal copyright, trademark and other applicable laws and will result in criminal and or civil penalties. Ordering Disclaimer Your electronic order conformation, or any form of conformation, does not signify our acceptance of your order.  DAMuscle.com and/or its affiliates reserves the right to accept or deny shipment to anyone for any reason.  DAMuscle.com and/or its affiliates reserves the right to require additional information before processing any order.  If an order appears fraudulent in any way, DAMuscle.com and/or its affiliates reserves the right to cancel the order, notify the card holder and the proper authorities. These policies are subject to change at any time without notice.